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채용Infosys

Technology Architect - CX Fusion Service Cloud

Infosys

Technology Architect - CX Fusion Service Cloud

Infosys

Calgary, Canada

·

On-site

·

Full-time

·

1d ago

Infosys is seeking a Technical Architect with experience on Oracle CX Cloud including implementation of Oracle Fusion Service Cloud and related modules and technologies. The ideal candidate will possess in-depth expertise in Oracle Fusion Service, complemented by a broad understanding of Oracle Field Service Cloud, Redwood UI, Visual Builder and Oracle Integration Cloud.

The Technical Architect is responsible for overseeing day-to-day support operations, managing a team of support analysts/engineers, ensuring timely issue resolution, and maintaining high service availability. The role focuses on incident management, stakeholder communication, SLA adherence, continuous process improvement, and coordination with cross-functional teams such as Development, Product Vendor and Business Operations.

Required Skills:

Bachelor's degree or foreign equivalent required from an accredited institution.
At least 7 years of Information Technology experience.
Candidates authorized to work for any employer in Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
Candidate must be located within commuting distance of Mississauga, Ontario / Calgary, Alberta or be willing to relocate to the area. This position may require travel.

Required Qualifications:

  • This position may require travel in the US and Canada.
  • Bachelor's Degree or foreign equivalent, will consider work experience in lieu of a degree
  • At least 12 years of experience in Information Technology
  • Minimum 8 years of experience in Oracle CX Cloud including Fusion Service Cloud, and related technologies
  • Experience in Architecture/Design /Detailing of Processes and Problem Definition.
  • Strong understanding of business processes related to Customer Service, Service Entitlements/Coverages, Scheduling and Field service execution.
  • Skilled with Application and Page Composer, Groovy Scripting, Redwood UX and Visual Builder, Data Migration, Reporting and Analytics.
  • Experience of Oracle Integration Cloud is a plus.
  • Knowledge of Webservices based integration
  • PoC ideation, creation and demonstration to client

Preferred Qualifications:

  • Perform role of a Technical Architect at onsite / onshore and work with offshore team on deliverables.
  • Good Analytical and Communication skills
  • Strong knowledge of application support, cloud platforms, or enterprise systems.
  • Strong analytical, troubleshooting, and decision-making abilities
  • Ability to work under pressure during outages.
  • Should be able to build strong business partner interactions with client stakeholders.

The job may also entail sitting as well as working at a computer for extended periods of time. Candidates should be able to effectively communicate by telephone, email, and face to face.

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Infosys 소개

Infosys

Infosys

Public

Infosys Limited is an Indian multinational technology company that offers information technology, business consulting, and outsourcing services. Founded in 1981 by seven engineers, the company is headquartered in Bengaluru and considered one of the Big Six Indian IT companies.

10,001+

직원 수

Bengaluru

본사 위치

$72B

기업 가치

리뷰

3.9

10개 리뷰

워라밸

3.7

보상

2.8

문화

4.1

커리어

3.2

경영진

3.4

75%

친구에게 추천

장점

Flexible work hours and remote work options

Good learning opportunities and training programs

Collaborative environment and supportive colleagues

단점

High workload and long hours during deadlines

Low salary and uncompetitive pay

Limited career advancement and growth opportunities

연봉 정보

220,463개 데이터

Junior/L3

Junior/L3 · Technology Analyst

26,472개 리포트

$79,728

총 연봉

기본급

$79,728

주식

-

보너스

-

$62,047

$102,446

면접 경험

2개 면접

난이도

3.5

/ 5

소요 기간

14-28주

경험

긍정 0%

보통 50%

부정 50%

면접 과정

1

Application Review

2

Online Assessment

3

Technical Interview

4

HR Round

5

Final Decision

자주 나오는 질문

Technical Knowledge

Coding/Algorithm

Behavioral/STAR

Past Experience

Problem Solving