Assistant Manager

• Manage multiple teams spread across various locations delivering account objectives
• Lead and manage Sales Operations teams across Inside Sales and Sales Support
• Own work allocation and capacity planning to meet productivity and SLA targets
• Oversee daily delivery performance including quality, accuracy, and turnaround time
• Drive people management activities including goal setting, coaching, and engagement
• Review team outputs to ensure compliance with sales operating models
• Act as primary escalation point for process- and client-level issues
• Participate in client and stakeholder meetings providing delivery updates
• Lead CSAT improvement initiatives through proactive issue resolution
• Drive automation initiatives and process discovery programs
• Ensure audit readiness, governance compliance, and risk controls
• Govern knowledge management, documentation, and training plans
• Prepare MIS, dashboards, and executive-level performance reports
• Support incentive and compensation tracking through accurate reporting
• Collaborate with Finance, IT, Quality, and Risk teams
• Provide operational inputs for transitions and solution discussions
• Worked in Hi-Tech component manufacturing/ distribution Industry within BPM environment and possess good understanding on QTC domain
• Strong people management and delivery leadership
• Sales operations SLA governance experience
• Exposure to ERP, BI and workflow tools
• Financial and productivity understanding

Education: Graduate

Preferred skills: S&F->SUPPLY CHAIN PLANNING ( Vendor Management); INVENTORY PLANNING; INSIDE SALES; MDM