Senior Technical Process Executive

Requirement is L1 Service Desk

• Min 18 months’ work experience in
• Active Directory (user creation, removal and modification, password resets, access provisioning)
• MFA reset and Azure portal activities like group access, B2B Guest Account Management
• O365 Exchange Admin access for Shared Mailbox (SMB), Distribution List (DL), Conference Room (CR), User Mailbox etc.
• Bit Locker recovery and endpoint security support

Strong understanding of:

• Windows OS, Office 365, Outlook, Teams
• Active Directory & Azure AD
• Network basics (VPN, TCP/IP, DNS)
• Experience in ITSM tools (Service Now preferred)

Education: Graduate