Infosys is a global leader in next-generation digital services and consulting. We enable clients in 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AIpowered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys has been recognized as a Top Employer across APAC - contributing to our sixth consecutive year of global certification. As an AI-first organization, we empower our people to work on next-generation technologies, continuously learn, and create impact at scale-supported by a culture rooted in care, inclusion, and excellence.▶ Join Infosys and be part of a culture that's not just promised-it's certified. #Top Employer2026 #Thrive AtInfosys Visitwww.infosys.comto see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Job Summary:

We are seeking a skilled and motivated Service Now Developer/Administrator to join our IT team. The ideal candidate will be responsible for the design, development, and implementation of Service Now solutions to support business processes and IT service management. This role requires strong technical expertise, problem-solving skills, and the ability to work collaboratively across departments.

Key Responsibilities:

• Design and develop Service Now applications and modules based on business requirements.

• Customize Service Now workflows, forms, UI policies, business rules, and client scripts.

• Integrate Service Now with other enterprise systems using REST/SOAP APIs.

• Maintain and enhance existing Service Now modules including Incident, Problem, Change, Asset, CMDB, and Service Catalog.

• Perform regular platform upgrades and patching in accordance with Service Now best practices.

• Collaborate with stakeholders to gather requirements and translate them into technical solutions.

• Ensure platform security, performance, and scalability.

• Provide technical support and training to end-users and administrators.

• Create and maintain documentation for configurations, customizations, and procedures.

Qualifications:

• 3+ years of hands-on experience with Service Now development and administration.

• Strong understanding of ITIL processes and Service Now ITSM modules.

• Experience with scripting languages such as JavaScript, Glide Script, and HTML/CSS.

• Familiarity with Service Now integrations using REST/SOAP APIs.

• Service Now Certified System Administrator (CSA) or higher certification preferred.

• Excellent communication and interpersonal skills.

• Ability to work independently and manage multiple priorities.

Preferred Skills:

• Experience with Service Now HRSD, CSM, or ITOM modules.

• Knowledge of Agile/Scrum methodologies.

• Experience with performance tuning and troubleshooting.

• Familiarity with Service Now Flow Designer and App Engine Studio.

Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment only on Infosys_ta@infosys.com or include your preferred method of communication in email and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.".