Newgen Developer

About the job:

Step into a role where you’ll shape how organizations digitize and automate their most critical business processes. As a Newgen Developer, you’ll work at the intersection of process orchestration, case management, and intelligent automation—building solutions on Newgen OmniOMS that improve speed, compliance, and customer experience. You’ll collaborate closely with business stakeholders, architects, QA, and support teams to translate requirements into scalable workflows, integrations, and user-friendly experiences. With AI as a key capability, you’ll also help explore smarter automation patterns—enhancing decisioning, classification, and operational insights. If you enjoy solving real-world problems, taking ownership of end-to-end delivery, and continuously improving platforms in a collaborative environment, this role offers the right mix of impact, learning, and growth.

Key Responsibilities:

• Design, develop, and enhance solutions on Newgen OmniOMS aligned to business workflows and operational requirements.
• Build and configure process flows, case lifecycles, forms, validations, business rules, and user roles/permissions within the platform.
• Implement integrations with external systems using APIs/web services and ensure secure, reliable data exchange.
• Translate functional requirements into technical designs, estimates, and implementation plans for 3–5 years experience-level delivery ownership.
• Perform unit testing, support SIT/UAT, troubleshoot defects, and drive fixes through to production readiness.
• Optimize performance, ensure maintainability, and follow coding/configuration standards and documentation practices.
• Collaborate with cross-functional teams to ensure solution alignment, timely delivery, and smooth handover to support/operations.
• Contribute to AI-enabled automation use cases by identifying opportunities for intelligent routing, classification, and decision support within workflows.

Minimum Qualifications:

• Education: BE, ME, BTECH, MTECH, MCA, MSC, MBA.
• 3–5 years of hands-on experience developing/configuring solutions using Newgen OmniOMS.
• Working knowledge of workflow/case management concepts, process modeling, and end-to-end delivery practices.
• Experience with integrations (APIs/web services) and strong troubleshooting skills across environments.
• Ability to create clear technical documentation and collaborate effectively with business and technical stakeholders.

About us:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity; sexual orientation, religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Education: Bachelor of Engineering

Preferred skills: Technology->Content Services (CS)->CS - Customer Experience Management Platform->Newgen OmniOMS