Service Delivery Manager
About the role
Job Summary:
We are seeking a proactive and skilled Delivery Manager with a good understanding of IT network and telecommunications infrastructure, and project management to oversee the lifecycle of demand requests (DMND) within our Site Infrastructure team, focusing on technical integration/migration projects.
Key Responsibilities:
DMND Lifecycle Management:
o Oversee integration/migration projects for Network (LAN/WAN/WIFI/IoT) and Telephony infrastructures throughout the entire DMND lifecycle.
o Close knowledge of the business
o Gather client requirements.
o Qualify client needs.
o Evaluate and prepare technical and commercial proposals in conjunction with the Solution Expert.
o Submit project quotes to the client.
o Construct project plans with all stakeholders.
o Place orders with various suppliers.
o Follow up on actions with project contributors.
o Provide client reporting.
o Monitor project budget.
o Implement the technical solution with the Managed Service Provider (MSP).
o Ensure handover to MSP support teams.
Key Responsibilities:
DMND Lifecycle Management:
o Oversee integration/migration projects for Network (LAN/WAN/WIFI/IoT) and Telephony infrastructures throughout the entire DMND lifecycle.
o Close knowledge of the business
o Gather client requirements.
o Qualify client needs.
o Evaluate and prepare technical and commercial proposals in conjunction with the Solution Expert.
o Submit project quotes to the client.
o Construct project plans with all stakeholders.
o Place orders with various suppliers.
o Follow up on actions with project contributors.
o Provide client reporting.
o Monitor project budget.
o Implement the technical solution with the Managed Service Provider (MSP).
o Ensure handover to MSP support teams.
Education: Bachelor of Engineering,Bachelor Of Technology
Preferred skills: Foundational->Service Management->Foundation->ITIL,Technology->Infrastructure Security->Cloud Security,Technology->Network->Network-Others,Technology->Network->SD LAN,Technology->Oracle Cloud->Demand Management Cloud,Technology->SAP Industry Solution->SAP Telecommunications
Benefits and perks
•Learning Budget
About Infosys
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