Senior Process Executive

Key Responsibilities:

• Provide first-level resolution to the customers
• Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.
• Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.
• Build rapport with customers through active listening, effective communication, and attention to detail.
• Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.
• Document and track customer interactions and technical issues in the service management system.
• Stay up-to-date with product knowledge and industry trends to provide accurate information and support.
• Participate in ongoing training and upskilling programs to enhance technical and customer service skills.
• Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.
• Build rapport with customers through active listening, effective communication, and attention to detail.
• Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.
• Document and track customer interactions and technical issues in the service management system.
• Stay up-to-date with product knowledge and industry trends to provide accurate information and support.
• Participate in ongoing training and upskilling programs to enhance technical and customer service skills.

Education: Graduate

Preferred skills: Customer Service->Regular Customer Service