Senior Lead - Client Operations & Services

• Provide strategic leadership for enterprise-scale Sales support Operations across
  geographies and client portfolios

• Own the overall operating model for Inside Sales, Sales Support, quote-to-cash support,
  and related transformation programs

• Lead large multi-layered organizations through senior managers and assistant managers
  while ensuring service stability and business continuity

• Define long-term growth, capability, automation, and transformation roadmaps aligned to
  client and organizational objectives

• Drive P&L thinking through productivity, margin improvement, cost optimization, and
  value realization initiatives

• Sponsor large-scale digital transformation, AI, analytics, and workflow modernization
  programs across sales operations

• Serve as executive escalation point for critical client, commercial, compliance, and
  delivery issues

• Lead executive governance with client leadership and present business outcomes, risks,
  roadmap, and innovation opportunities

• Drive workforce strategy including location strategy, pyramid optimization, succession
  planning, and leadership development

• Build domain-led differentiated solutions for renewals, expansions, due diligence, and
  new deal pursuits

• Govern enterprise KPI, SLA, CSAT, risk, audit, and compliance performance across the
  portfolio

• Establish strong operating mechanisms for forecasting, capacity planning, talent
  planning, and performance management

• Champion process excellence, standardization, knowledge management, and scalable
  operating practices

• Identify strategic revenue opportunities, cross-sell levers, and client value-creation
  opportunities

• Mentor senior leaders and create a high-performance culture focused on innovation,
  governance, and client centricity

• Worked in Hi-Tech component manufacturing/ distribution Industry or Telecom Industry
  within BPM environment and possess deep understanding on QTC domain

• Executive-level client engagement and stakeholder management skills

• Strong commercial, financial, and operating model acumen

• Proven track record in large-scale transformation, automation, and organization design

• Expertise in governance, risk management, and business growth enablemen

Education: MBA

• Preferred skills: BPM->Leadership
• JL6A