Job Title: Service Now Expert

Key Responsibilities:

• Design, configure, and implement Service Now solutions across ITOM, CMDB, Discovery, and APM/PPM modules.
• Develop and maintain Service Now applications, workflows, and integrations with ITAM, CI/CD pipelines, and DevOps tools.
• Ensure data integrity and governance within CMDB and related architecture tools (e.g., Blue Dolphin).
• Collaborate with stakeholders to optimize Application Portfolio Management and Software Asset Management processes.
• Provide performance analytics and reporting to support business decisions.

Required Certifications

• Service Now Certified System Administrator
• Service Now Certified Implementation Specialist
• ITOM, CMDB, Discovery
• Service Now Certified Application Developer (CAD)
• ITIL® Foundation v3 or v4
• Micro-certifications in Performance Analytics, APM, or related domains

Preferred Skills:

• Experience with Service Now APM or PPM modules
• Knowledge of ITAM integrations and Software Asset Management
• Familiarity with CI/CD pipelines and DevOps integrations
• Exposure to architecture tools like Blue Dolphin or similar CMDB-integrated visual tools