Sr process exxecutive

Job Description: Process Executive /Sr process executive /Process specialist ( as per experience ) :Location: Pune :Employment Type: Full-Time.

Key Responsibilities:

• Provide first-level resolution to the customers
• Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.
• Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.
• Build rapport with customers through active listening, effective communication, and attention to detail.
• Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.
• Document and track customer interactions and technical issues in the service management system.
• Stay up-to-date with product knowledge and industry trends to provide accurate information and support.
• Participate in ongoing training and upskilling programs to enhance technical and customer service skills.

Must to adhere and non-negotiables:

• Excellent in communication

• Need to work on US shift timings.

• Need to complete specific and dedicated training programs set by the client.

• 247 , flexible shifts

• 100% WFO , no hybrid
  Preferred Qualifications: Any Graduate

• Additional certifications in customer service/upskilling

Education: Bachelor of Arts