Key Responsibilities

Transition Management

• Lead end-to-end transition activities from RFI stage to service delivery.
• Develop and manage comprehensive transition plans covering people, processes, systems, and governance.
• Ensure compliance with SLAs, KPIs, and contractual obligations during transition phases.
• Collaborate with internal teams, clients, and suppliers to identify and prioritize risks, actions, and decisions.
• Coordinate cross-functional teams to ensure operational readiness and smooth knowledge transfer.

Transformation Leadership

• Design and execute transformation strategies to enhance operations and drive innovation.
• Identify and implement cost savings, efficiency improvements, and risk mitigation initiatives.
• Champion continuous improvement and digitalization across functions.
• Drive adoption of new processes, systems, and services throughout the client lifecycle.

Program & Change Management

• Manage large-scale transformation programs across business.
• Apply structured methodologies (e.g., Lean Six Sigma, Agile, PMP) to manage risks, dependencies, and stakeholder expectations.
• Monitor and report on program performance, ensuring alignment with business objectives.

Stakeholder Engagement

• Build and maintain strong relationships with internal and client stakeholders.
• Facilitate governance meetings, transformation workshops, and executive briefings.
• Act as a change agent, guiding stakeholders through transformation journeys with clarity and empathy.

Qualifications & Experience:

• 7-10 years of progressive experience in Shared Services, BPO, or business project management.
• Bachelor's degree in business or related field (Master's preferred).
• PMP or equivalent project management certification preferred.
• Lean Six Sigma (Greenbelt or higher) or TQM certification is a plus.
• Proven leadership in managing complex transition and transformation programs.
• Advanced proficiency in MS Office Suite (Project, Visio, Excel).
• Excellent communication, negotiation, and stakeholder management skills.
• Ability to work independently and in virtual, cross-cultural teams.

Preferred Attributes

• Strategic mindset with operational execution capability.
• Strong analytical and problem-solving skills.
• High motivation for quality, efficiency, and continuous improvement.
• Collaborative team player who fosters an open and supportive environment.