Business Analyst / Scrum Master

Skills & Qualifications Mandatory Skills:

• Bachelor's degree or foreign equivalent from an accredited institution.
• 5+ years of experience in Information Technology.
• 7+ years of proven experience in business process analysis and documentation.
• Strong experience in:
• Requirement gathering and requirement elicitation
• Product backlog creation and management
• Grooming user stories
• Aligning functional designs and process changes with business stakeholders
• Experience working in Agile methodologies.
• Proficiency in Agile/ALM tools:
• JIRA,Azure DevOps,Service Now,Confluence,QMetry
• Strong knowledge of SDLC and ability to clarify requirements to technical teams.
• Experience in system testing, UAT preparation, and issue tracking.
• Exceptional communication and interpersonal skills for effective stakeholder collaboration.
• Strong analytical and conceptual thinking skills.
• Ability to work effectively in diverse and global teams.
• Strong systems and process orientation.
• Comfortable working remotely with minimal supervision.
• Self-starter, proactive, and able to deliver high-quality work in a fast-paced environment.

Preferred Skills (Nice to Have)

• Familiarity with application integration concepts and related implementations.
• Excellent articulation and presentation abilities.
• Experience generating data quality metrics.
• Agile project management certification (CSM/PSM) is a plus.

Key Responsibilities Business Analysis

• Lead requirement gathering sessions with cross-functional stakeholders.
• Perform requirement elicitation, documentation, refinement, and validation.
• Translate business needs into clear, actionable user stories.
• Document requirements in JIRA and/or Service Now.
• Manage and groom the product backlog in collaboration with Product Owners.
• Align functional designs and process updates with business stakeholders.
• Conduct system testing on deliverables and support UAT readiness activities.
• Prepare and generate project-related data quality metrics and reports.
• Ensure ongoing clarification of requirements for development and QA teams throughout the SDLC.

Scrum Master Activities

• Plan and facilitate Scrum ceremonies: Daily Standups, Sprint Planning, Grooming, Retrospectives, Reviews.
• Support Agile adoption and coach team members on best practices.
• Identify and remove impediments to ensure delivery progress.
• Foster transparency, communication, and collaboration across teams.

Cross-Functional Collaboration

• Liaise with global business teams, technical teams, Product Owners, and stakeholders.
• Partner with BA and UX teams to build prototypes, workflows, and product roadmaps.
• Drive requirements to closure and support all stages of the software development lifecycle.
• Maintain smooth communication across geographically distributed teams.

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