Job Description : Technical Solutions Specialist with Norwegian - Hybrid

We are Infosys Czech Republic.

We offer business consulting, technology and engineering solutions and end-to-end transformative business process management services to some of the world's most iconic brands.

Your tasks in detail:

• Providing 1 st level technical support, service restoration and fulfillment of service requests
• Acting as the connection between end-users and product teams
• Registering, analyzing, prioritizing, solving and assigning all incoming cases during the agreed time in an accurate and efficient manner ensuring high level of quality
• Managing communication between end-users and product teams about the progress of ongoing cases
• Providing daily support, ensuring that it meets the defined agreements, KPIs and OKRs, as well as ensuring compliance towards legislations, policies and other requirements
• Updating incidents with detailed and relevant information in a timely and effective manner
• Solving more complex issues within the assigned business area, using different support channels in order to improve co-worker efficiency

Why does Infosys choose you? You definitely have:

• Advanced Norwegian language proficiency;
• Good knowledge of the business area and good understanding of how the products and services in the area are connected together;
• Good knowledge of ITIL, agile frameworks, service governance model;
• Ability to work towards tight deadlines;
• Strong understanding of prioritization during business-critical issues;
• Broad knowledge of IT products, services and terminology;
• Czech & English languages to a business level proficiency.

Employee perks, benefits:

• Hybrid Work Model
• 25 Days of Paid Leave
• Performance Bonus
• Meal Allowance
• Multisport Card
• Benefit Card
• Modern Offices (Vlnena Street) with a Game Room, a Silent Zone and Kitchenettes in the Center of Brno, 2nd Largest City in the Czech Republic
• Financial Reward for Referring Your Friends
• Expat Assistance Services for New Joiners
• Relocation Package (for candidates relocating from other EU countries)
• Team Building Activities
• Long-Term Career Prospects