Team Lead at Infosys

Team Lead needed for new requirement (S&F Seed)

• Manage multiple teams spread across various locations delivering account objectives

• Lead day-to-day fulfillment operations across transport planning and carrier coordination

• Allocate work and manage queues to ensure SLA, productivity, and accuracy targets

• Supervise onboarding, order validation, and fulfillment execution activities

• Coach team members and drive performance management and engagement

• Review fulfillment outputs for compliance, accuracy, and audit readiness

• Act as escalation point for logistics and fulfillment issues

• Perform RCA for recurring issues and drive corrective actions

• Govern training curriculum, work instructions, and SOP adherence

• Drive automation, process improvement, and change management initiatives

• Monitor freight audits, carrier KPIs, and cost trends

• Participate in client meetings and service reviews

• Prepare dashboards and reports for management and governance forums

• Graduate in any discipline

• 5- 6 years of experience including lead or supervisory responsibilities in Inside Sales / Sales Ops

• 2-3 years experience in team management/handling

Education: MBA,BBA

Preferred skills: S&F->ORDER MANAGEMENT & SALES; PRESALES (BID MANAGEMENT, QUOTE, PROPOSAL MANAGEMENT, PRICING); LOGISTICS (SHIPMENT PLANNING -> INBOND -> OUTBOND LOGISTICS -> GOOD RECEIPT -> EXPORT DOCUMENTATION