Description : JOB DESCRIPTION
Infosys is seeking Desktop Support Engineers. This role will be responsible for:
Point of contact for user problems with hardware and software, including printer support (on site/remote/by phone).
Responding to client support requests raised through ITSM tool/emails.
Troubleshooting hardware and software issues on laptops, desktops, workstations etc. and maintain optimum performance.
Address customer requests for installation, configuration, test, maintenance of hardware and software components
Support root cause analysis of equipment problems and provide effective diagnosis, respond to customer requests via phone and e-mail in a timely and accurate manner
Installing and upgrading operating systems and computer software and visiting the client's desk when needed.
The position is full-time employment with Infosys and will be based at the client's location mentioned below.

Required Qualifications:

• Candidate must be located within commuting distance of below locations.
• 26170 Nava, COA ,85090 CD.
• Obregon, SON
• Mexico City Office

This job requires relational shifts including night shifts.

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4-5 years of Information Technology experience
• At least 3 years of Strong end user desk side experience.
• Experience in administering desktop applications, tech refresh, OS (Operating System
• Windows 10/11) deployments and configurations, meeting support and meeting SLAs.
• Experience in hardware troubleshooting skills - replace parts in laptops/desktops.
• Exposure to ITIL (Information Technology Infrastructure Library) Based processes will be advantageous.
• Good knowledge of MS Office suite.
• Understanding of UPS, HVAC and other facility devices.

Preferred Qualifications:

• Excellent communication skills.
• Exposure to End User Computing support model.
• Ability to quickly grasp user's technical aspects.
• Customer focus
• Punctual & Process oriented.
• Relationship building with the customer and stakeholders.