Role- Program Manager
Technology - Salesforce
Location- Denmark

Why Infosys

We invite you to be part of and be inspired by an open-minded way of working in our multinational corporation! If you want to accompany us on the way to the future of IT, you prefer innovation instead of boring repetitive project work and you want to experience growth instead of stagnation, please apply now!
We offer exciting challenges in one of the most dynamically growing Salesforce consulting companies in Denmark, Benelux, Germany, Nordics and Europe. With us you will further expand your experience and skills within a global corporate culture together with qualified and motivated colleagues. Our growth plans open up great career opportunities in a highly stimulating environment. With this growth you will get a chance to lead large global teams who work in the digital transformation journeys of our customers, mostly the DAX 30 or Fortune 1000 organizations.

Job Description

Are you a Salesforce program manager with a solid experience in running transformation projects and rollouts? Would you like to further expand the scale and canvas of what you have done so far? Then we have the right opportunity for you! We have very interesting ongoing and future Salesforce transformation projects which would enable you to be part of a very exciting journey. We offer you not only a learning environment with modern "on-demand" learning methods in which you can deepen your knowledge, but you will get to apply those learnings in real-time. As program anchor, you will participate in an end-to-end journey that encompasses the following activities:

• Program Governance - Plan, develop and carry out detailed program management plan, define processes, secure sign offs.
• Client Management - Identify, establish manage relationships with stakeholders to govern current and future programs
• Define, manage, track, control and report on Scope, Budget, Timelines, risks
• Generating leads from your key customers,
• Identifying opportunities for digitization leveraging Agentic AI, Data Cloud and other levers
• Organizing assessments, due diligences, transformation workshops
• Establishing business case for the transformation initiatives
• Establishing methods, cooperation models, new ways of working (e.g. Agile)
• Driving engagement directly with the business on the customer side
• Driving Customer Satisfaction Index and managing expectations with the customer stakeholders to ensure a consistent top rank for Infosys
• Realizing business blueprints, Proof of Concepts, transformation plans, change management and learning plans
• Creating long term cost indications for securing budgets across implementation, deployments and AMS, orchestrating the creation program SOWs and creating a culture of on budget delivery
• Creating clear scope and commercial baselines, identify change request possibilities and driving customer alignments for additional revenue compensation and without any effort overruns
• Ensuring project profitability as per organisational and service line guidelines while maintaining a balance with delivery quality and timeliness
• Delivering Salesforce minimum viable products, templates, complete products and /pilots
• Getting buy-ins and acceptance from the business on your delivered products
• Defining rollout strategies leveraging industrialization and fit for purpose tooling especially data transition
• Building strategic relationship with partners and product organizations like Salesforce, SAP, Microsoft etc. in delivering joint synergy and value to your customers
• Becoming One-Infosys face to your customer by managing services belonging to multiple Infosys internal service lines

You will be supported in your endeavor by an A Team comprising of handpicked experts and leaders from the globally available Infosys talent pool. As a true leader of the team, you will be responsible for the career aspirations, performance management and training needs of the people who will work in your teams. Your team will expect you to be a hands on manager, completely approachable for them to understand their constraints and concerns and ready to act as a facilitator to remove the hurdles and impel them towards a higher level of performance.

As the one face to the customer, you will take along various service lines, giving guidance to the relevant delivery heads on the staffing needs, commercials, availabilities and the interests of the service lines even as you try to build synergies amongst them to craft efficient, lean and quality solutions for your customers.

Knowledge / Skills required

• Experience in managing large multiple projects, each project with multiple tracks
• Experience with large scale Salesforce projects and accompanying knowledge in implementation and rollout programs
• Previous experience with managing multi-locational teams including offshore and near shore teams
• Fluent written and spoken Danish, English

Preferred skills

• 8-10 successful Salesforce full cycle implementations as program manager for on-site and offshore Teams.
• Experience in working with location business managers as well as in-depth knowledge of business processes, roadmap definitions, fit-gap analysis and change management.
• Experience in the areas of the discrete manufacturing industry and /or automotive and /or chemicals.
• Natural talent in the art of people management including team building and driving grounds-up innovation.
• Experience in the area of proposal management, pre-sales and driving a sales pitch.
• Good analytical and logical problem-solving skills combined with the talent to quickly grasp new tasks.
• Excellent communication and documentation skills.
• Knowledge /certification of Salesforce Industry / Service clouds and Scrum Master /Agile Coach can be additional benefits that you bring with you.
• PMP or comparable certification.

Personal skills

In addition to the job-related qualification of the candidates, we place great value on personality suitability and fitment:

• Pronounced ability not only to analyse but to connect the dots and think laterally
• A high degree of pro-activeness and leadership
• Passion for being customer focused and establishing long term relationships
• Intense drive for excellence and quality
• Excellent written and verbal skills

About us

Infosys is a global market leader in business consulting and technology solutions, which has been named Europe's and Germany's Top Employer 2025. As a renowned partner of future-oriented companies, Infosys supports customers in more than 70 countries to always be one step ahead of the competition and innovation trends. Placed in the top group on the Forbes list of 100 most innovative companies, Infosys has 340,000 employees and annual sales of around $ 16 billion. With strategy consulting and the joint development of groundbreaking solutions in technology areas such as mobility, sustainability, big data and cloud computing, Infosys helps companies to grow in a constantly changing world. Infosys is one of the most successful growing companies in the consulting and IT sector in Germany.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.