Operations Manager

Oversee entire Tax operation for the client tax team Qualified Accountant (CA)
Review and coordinate for Tax Returns and reporting 15+ years of experience in Tax.
Manage stakeholder management including monthly / quarterly communication Good Knowledge of Indirect Tax of USA, EMEA & APAC
Drive improvement Initiatives Support service management including individual / team performance against defined SLA's. Working Knowledge in Tax softwares such as Onesource/Vertex is must
Oversee and review of Tax manager's work as appropriate Strong in MS Excel

• Support continuous process improvement Meet/Ensure all the defined service levels agreed
• Provide single point interface for Client into respective process delivery matters Liaise and handle escalation calls and emails from business stakeholders.
• Responsible for delivering the agreed productivity benefits/gain share Track and measure customer feedback
  Oversee and review (or delegate review) of analyst’s work as appropriate Escalate issues to the Business Process Managers as needed
  Confirm team members have appropriate training and background Responsible to drive process related automation & transformation through bottom –up approach
  Ensure that exceptions are captured in SOP and communicated to client
  Ability to lead and motivate team to achieve performance goals

Education: BBA,BCom

Preferred skills: Domain->Finance->Income Tax,CA - F&A->SOX->Audit,Finance & Accounts