About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

Overall Responsibilities:

The HR Shared Services Administrator delivers administrative support to the organization on various HR subject matters. This individual is responsible for supporting HR initiatives, in support of organization growth. This position focuses on administration and transactional activities within the HR Shared Services department. They provided direct administrative support to senior HR employees in the HR Shared Services department and works cooperatively with team members to support completing the HR department objectives.

Provides direct support to company employees, other HR groups and company management as part of a centralized function to handle a variety of HR-related transactions. Receives and responds to requests concerning HR policies/programs. Appropriately routes requests from employees to others for additional information. May respond to practices inquiries via online resources and/or telephone. Processes various paper and electronic forms related to documenting human resources activities such as new-hire onboarding, change-of-status, performance evaluations, benefits, termination of employment, etc. Inputs employee personal data into human resources information/computer system (HRIS) database and/or documents activities as requested.

Specific Responsibilities: -

• Act as point of contact for all escalated HR related queries from employees and partners.
• Organise and maintain employee records in a HR Shared Services hub.
• Co-ordinate administration for HR projects & participate in HR audits.
• Co-ordinate HR projects, meetings and training seminars.
• Manage Employee Life cycle processed as per approved guidelines:
• Initiate Hire and creating employee profile in Workday
• Process Job change transaction in Workday (Reporting change, organization change, confirmation, promotion, Transfer, etc)
• Process Termination
• Issue transactional letters
• Manage standard queries thru Case Management system for daily operation.
• Manage and maintain e-filing management system.
• Support Senior & Team Lead as & when required.

Education/Experience:

• Candidate must possess at least a Higher Secondary/STPM/"A" Level/Pre-U, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree, Business studies/ Administration/ Management or equivalent.
• 1-2 years related experience in shared service environment preferably within human resources function.
• Demonstrate knowledge of basic office procedures & human resources function
• Demonstrates knowledge or experience in human resources & cases management system -SAP/Workday
• Demonstrate effective and stable interpersonal relationship with internal and external parties.
• Fluent in English. Proficiency in a second language would be an advantage.
• Proven experience in similar human resources positions
• Proven work experience in a similar position.
• Proven administrative support experience.
• Hand on experience with HR software, like HRIS
• Standard career level descriptor for job level:
• Acquires job skills.
• Completes routine tasks.
• Works under close supervision
• Receives detailed work instructions.
• Learns about policies and procedures.
• Needs limited judgement.
• Little or no decision making.
• Typically requires entry-intermedia level of related experience.

Knowledge, skills and attributes:

• Resourceful, problem-solving aptitude and thorough knowledge of HR procedures and policies
• Strong administration background
• Meticulous attention to detail
• Hand on experience with HR software, like HRIS
• PC literacy and experience with MS Office applications
• Basic knowledge of labour legislation
• Written and verbal communication skills
• Excellent organizational and time-management skills
• Teamwork skills
• Manage time and prioritize a multitude of concurrent tasks, while ensuring deadlines are being met
• Utilize excellent verbal, written and inter-personal communication skills to establish and maintain a good rapport with co-workers, supervisors and Business Units
• Familiarity with Microsoft Office required
• Strong process and systems skills
• Proficiency with numbers and strong attention to detail
• Strong interpersonal, and verbal and written communication skills
• Strong organization and follow-through skills