Role - Principal Consultant
Technology - SAP CS
Location - Germany
Compensation - Competitive (including bonus)

Job Description

Today, the corporate landscape is dynamic, and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.

At Infosys, we assure that your career will never stand still, we will inspire you to build what's next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.

Your Role

• As a Functional Consultant
• SAP S/4HANA Service Management (SM), you will lead the rollout of SAP SM processes, collaborate across functional teams, support business stakeholders, and ensure a smooth and stable go-live experience. You will be responsible for driving design, configuration, testing, and post-deployment support initiatives.

Key Responsibilities

SAP Rollout

• Lead the rollout of SAP S/4HANA Service Management (SM).
• Analyse business requirements and convert them into BRDs and configuration designs.
• Configure SAP SM functionalities to align with business processes and template standards.
• Drive Unit Testing and UAT cycles, ensuring thorough coverage and timely issue resolution.
• Collaborate with the global template team to ensure best-practice design and process adherence.

Collaboration & Communication:

• Work closely with SAP functional leads (SD, MM, PP, FI) to ensure seamless cross-module integration.
• Engage stakeholders to gather requirements, validate solutions, and communicate rollout progress.
• Participate in cross-functional meetings to align SAP deployment activities with business priorities.

User Support & Training:

• Deliver user training and enablement on SAP SM functionalities, processes, and best practices.
• Act as the primary liaison between business users and the SAP template/core team.
• Support end-user readiness and adoption during rollout and go-live.

Data Migration

• Partner with data migration teams on strategy, mapping, validation, and cutover execution.
• Support development and review of migration programs to ensure data quality and completeness.

Hypercare Support

• Provide dedicated post-go-live Hypercare support to ensure system stability and user satisfaction.
• Monitor system performance and user feedback, addressing issues promptly and effectively.
• Lead daily Hypercare stand-ups to track issues, actions, progress, and user experience.

Required

• Strong CS knowledge in Customer Project scenarios
• Working knowledge of Agile methodology
• Basic knowledge of CPM-CS integration

Overview

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.