Senior Process Executive

• Drive results with a proven ability to achieve both team and individual goals consistently
• Demonstrate sound judgment by independently monitoring a specified goal amount of alerts on a daily basis in order to identify high risk transactions and fraudulent processing activity.
• Monitor merchant authorizations, deposits and refunds to identify suspect transactions via Risk Net. Identify merchant accounts for credit referral or for further investigation
• Verify information with card issuing banks
• Validate suspicious transactions by contacting merchants and obtaining the necessary documents in arriving at a decision
• Capture and hold funds according to guidelines as warranted. Recommend reserve release of merchant funds where appropriate.
• Process electronic funds transfers and wires for merchants as needed
• Liaise with the Investigations Team to gather information on suspect fraud transactions for timely action on referred cases
• Focus on the customer first by educating merchants on company policies and procedures as they relate to preventing financial losses for the merchant while simultaneously mitigating losses for Global Payments
• Provide quality customer service and subject matter expertise to all internal departments, independent sales organizations and also liaise with credit card issuers and financial institutions.

Education: Graduate

Preferred skills: India Banking->Consumer Banking, Mortgage, Lending Operations, Commercial Banking