Systems Engineer - IT Service Management

Candidates should be able to work on Desktops/ Laptops, servers and networks
Should be experienced in day to day IT support with respect to managing endpoints - desktops, laptops, IP Phones.
Should have Good knowledge in implementation & administration of servers.
Knowledge on Active Directory Services, DHCP & DNS.
Basic administration of LAN infrastructure (switches/firewall/ routers).
Attend to service requests and incidents, Analyze the root cause and provide solutions to meet the defined SLA target and avoid repeated incidents.
Handle system and network related issues and handle 1st & 2nd level IT incidents and IT service requests.
Candidate should be aware of different tools used for capacity management, availability managements.
Experience in Asset management and various IT reports.
Should be flexible to work in different shift timings and coordinate with different teams across geographies.

• Candidate should be aware of the below
• Cisco Routers 8200 or 8300 series .
• Cisco switches 9200 , 9300 , 9500 series.
• Switching & routing in depth. BGP & OSPF configurations.
• Firewall Knowledge – FTD 2100
• Data Centre Management
• LAN Cabling
• End device – LT / DT management
• IT Security parameters like encryption , Patches , Qualys Guard , WS1
• Windows Knowledge : SCCM , WSUS, DHCP, DNS, Antivirus
• Proxy Knowledge – Zscaler.
• Telco Service Providers management.
• Team Handling
• Team Mentoring
• Provide training both technical + Soft skill etc...

Education: BE

Preferred skills: TIG->Standard TIG