ServiceNow (ITSM, ITOM, HRSD, CSM, GRC)

• Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the Service Now platform.
• Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center.
• Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACL’s, Notifications, UI Pages, UI Macros, and SLAs/OLAs.
• Integrations knowledge using REST, SOAP
• Hands-on Experience on Service Portal
• Hands-on Experience on Performance Analytics
• Have knowledge on workflow build or modify workflows and/or Flow Designer based on the requirements
• Provide technical support assistance to diagnose and resolve issues and troubleshoot complex ‘how to’ questions.
• Define complex application development administration and programming standards.
• Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups.
• Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents.
• Experience in implementation of Service Now HAMPro, SAMPro, Discovery, Integration Hub is an added advantage

Primary skills:Technology->Infra_Tool Administration-ITSM->Service Now,Technology->Infra_Tool Administration-ITSM->Service Now-CSM,Technology->Infra_Tool Administration-ITSM->Service Now-HRSD,Technology->Infra_Tool Administration-ITSM->Service Now-ITAM,Technology->Infra_Tool Administration-ITSM->Service Now-ITBM,Technology->Infra_Tool Administration-ITSM->Service Now-ITOM

Education: Master Of Engineering,Master Of Technology,Bachelor Of Science,Bachelor of Engineering,Bachelor Of Technology,BCA,BTech

Preferred skills: Technology->Infra_Tool Administration-ITSM->Service Now,Technology->Infra_Tool Administration-ITSM->Service Now-CSM,Technology->Infra_Tool Administration-ITSM->Service Now-GRC,Technology->Infra_Tool Administration-ITSM->Service Now-ITOM,Technology->Infra_Tool Administration-ITSM->Service Now-HRSD,Technology->Infra_Tool Administration-ITSM->Service Now-ITAM