Senior Domain Lead
About the role
Experience in Marine claims management and processing(Demurrage, Cargo Shipping Industry, Import and Export Documentation, Port operations, Shipping/Marine Insurance) *Handle a team size of 75 to 100 associates *Should have managed teams in BPM environment managing clients *Responsible for end-to-end Service delivery and SLAs *Attend process level meetings i.e client facing. *Support Management with insights on the process/domain decisions. Bachelor’s degree *Business Administration, Logistics, Maritime Studies, or related field.(Preferred) *A diploma or certification in Maritime Law or Chartering will be an added advantage *Experience of 10-12 years including BPM environment
Education: Graduate
Preferred skills: S&F Microsoft->OM/Logistics/Vendor Mgmt and Contracts
Required skills
marine claims
service delivery
team leadership
client management
SLA management
About Infosys
PUNE
Headquarters