Lead Consultant - Solution Design

Key Responsibilities:

• Client and Industry Understanding
• Analyze and interpret the client’s business ecosystem including:
• Business model and operating structure
  • Macro & micro economic trends
  • Competitive landscape
  • Financial performance and future outlook
• Translate client challenges and strategic goals into actionable solution constructs.
• Solution Design & Architecture
• Map client requirements to organizational capabilities and offerings.
• Identify potential alliances, technology partners, and ecosystem players to strengthen the solution construct.
• Define the core solution proposition, ensuring alignment with the client’s transformation agenda.
• Develop end to end solution components including:
• Effort estimation & staffing models
  • Operating & delivery model
  • Governance & risk framework
  • Service Level Agreements
  • Technology stack, automation, and digital levers
  • Transition & transformation roadmap
  • Innovative and commercially competitive pricing models
• Large Deal Support
• Lead and participate in Due Diligence exercises at onshore/offshore client locations.
• Validate solution assumptions and refine the solution based on insights from client workshops or DD sessions.
• Ensure solution feasibility, deliverability, and operational alignment.
• Thought Leadership & Knowledge Development
• Continuously update knowledge of industry trends, technologies, and best practices across BPM horizontals (F&A, HRO, Procurement, Customer Service, etc.).
• Build reusable solution templates, pursuit collateral, and standardized frameworks for future bids.
• Craft compelling storylines, differentiated value propositions, and executive ready narratives.
• Stakeholder Management
• Act as the solution orchestrator across internal stakeholder groups such as:
• Delivery
  • Finance
  • Transition
  • Technology & Automation
  • Pricing & Commercial teams
  • HR & Talent Supply Chain
• Drive seamless collaboration across functions to ensure readiness, buy in, and alignment throughout the pursuit lifecycle.
• Support the transition teams during the handover phase for successful initiation of new engagements.

Experience & Skills Required:

• Domain & Industry Experience
• Experience in BPM industry preferred (especially for Large Deal Solution Anchor).
• Hands on exposure to horizontal services:
• Finance & Accounting (F&A)
  • Human Resource Outsourcing (HRO)
  • Sourcing & Procurement (S&P)
  • Customer Service / CX
• Experience serving global markets (US, UK, EMEA, Australia etc).
• Presales & Deal Architecture
• Presales / solution design and bid management experience.
• Proven expertise in designing solutions for large, multi tower, multi region deals.
• Experience in stitching complex solutions involving:
• Transformation levers
  • Automation platforms
  • Consulting inputs
  • Multi tower delivery models
• Technical & Commercial Skills
• Strong understanding of commercial models including:
• FTE-based
  • Transaction-based
  • Outcome-based
  • Gainshare and hybrid constructs
• Abili

Education: MBA

• Preferred skills: BPM->Leadership
• JL6B