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职位Infosys

Application Support Associate

Infosys

Application Support Associate

Infosys

Richardson, TX

·

On-site

·

Full-time

·

1d ago

Infosys is seeking an Application Support Associate; you will provide support to consulting and technical teams by contributing to various stages of telecom network implementation and network maintenance life cycle. You will assist the team by providing network maintenance support, conducting root-cause analysis of issues, ensuring high quality and on-time customer service. You will play a critical role by contributing to the knowledge management process while interfacing with internal teams and driving higher efficiency.

Basic Qualifications:

  • This position is based in Richardson, TX. Candidates must reside within a reasonable commuting distance or be willing to relocate. The role may involve occasional travel and/or relocation as required.
  • High school diploma/GED or equivalent educational qualification.
  • At least 0-1 years of Information Technology experience
  • Proficient in both oral and written communication, ensuring clarity and professionalism in all interactions
  • Exposure to computer operating skills
  • Attention to detail and problem-solving abilities.
  • Conduct Application Support in a production environment.
  • Responsible for troubleshooting and resolving issues in production applications.
  • Ensure availability, stability, and performance of business-critical applications by providing first-level technical support and coordinating with Senior Engineers and Development Teams for complex issues.
  • Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time

Responsibilities include but not limited to:

  • Work on Service Now incidents within defined SLA's.
  • Perform basic log analysis to identify error patterns.
  • Work closely with L3 teams for unresolved or critical issues.
  • Provide timely updates to stakeholders and business users.
  • Handle service requests, access management, and minor configuration updates.
  • Maintain professional communication and track tickets to closure.
  • Support deployment activities, release validation, and post-deployment checks.
  • Create and update SOPs, runbooks, and knowledge-base articles.
  • Document incidents, root causes, and resolutions in ticketing systems (Service Now).
  • Hands-on troubleshooting skills to independently perform analysis and support of complex midrange application environments.
  • Working hours: Ready to work 24x7 (365 days) rotational shifts including weekends and holidays.

Preferred Qualifications:

  • Working knowledge of SQL queries for checking and updating application data.
  • Knowledge of Linux, Unix, and Windows operating systems and strong experience with script writing.
  • Good if exposure to Service NOW ticketing tools.
  • Good knowledge of MS Office Suite (Outlook, Teams, Share Point, Excel, Power Point).
  • Strong troubleshooting skills to independently perform analysis and support of complex midrange application environments.
  • Ability to learn quickly and work under pressure.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face. Travel may be required as per the job requirements.

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关于Infosys

Infosys

Infosys

Public

Infosys Limited is an Indian multinational technology company that offers information technology, business consulting, and outsourcing services. Founded in 1981 by seven engineers, the company is headquartered in Bengaluru and considered one of the Big Six Indian IT companies.

10,001+

员工数

Bengaluru

总部位置

$72B

企业估值

评价

3.9

10条评价

工作生活平衡

3.7

薪酬

2.8

企业文化

4.1

职业发展

3.2

管理层

3.4

75%

推荐给朋友

优点

Flexible work hours and remote work options

Good learning opportunities and training programs

Collaborative environment and supportive colleagues

缺点

High workload and long hours during deadlines

Low salary and uncompetitive pay

Limited career advancement and growth opportunities

薪资范围

220,463个数据点

Junior/L3

Junior/L3 · Technology Analyst

26,472份报告

$79,728

年薪总额

基本工资

$79,728

股票

-

奖金

-

$62,047

$102,446

面试经验

2次面试

难度

3.5

/ 5

时长

14-28周

体验

正面 0%

中性 50%

负面 50%

面试流程

1

Application Review

2

Online Assessment

3

Technical Interview

4

HR Round

5

Final Decision

常见问题

Technical Knowledge

Coding/Algorithm

Behavioral/STAR

Past Experience

Problem Solving