Senior Domain Lead

• Minimum 10 years of experience in HRO Outsourcing industry of which at least 3 years in managing large Transformation initiatives.
• Demonstrates a breadth and depth understanding of operational service delivery management expertise and domain knowledge.
• Bring Business and Industry Insights. Be a thought leader and have HR domain expertise and a trusted advisor to our clients.
• Working with Transformation lead to develop End-to-End conceptualization and delivery of all HRO Transformation solutions encompassing formulation and deployment of Digital Assets and Analytics solutions and Creating / proposing a transformation road map for existing clients /processes
• Develop measures of success to track progress towards Transformation goals.
• Identify potential issues and risks and develop mitigation strategies.
• Recommend enhancements to the current projects to delivery greater value
• Build and own governance around HRO transformation projects delivery and realization
• Establish a strong transformation framework along with ways of working
• Experience in Client Relationship Management – key client stakeholders, understanding their requirements and Outsourcer’s ability to meet them
• Demonstrated proactive, positive conflict resolution skills.
• Excellent analytical and problem-solving skills
• Excellent communicator at all levels
• Intellectual curiosity, appetite to do things better and proactive nature.
• Operating model design, Value chain mapping and business process reengineering, end-customer experiences, new technologies, intelligent automation and robotics, data and analytics, platform business models, straight through operations processes, AI and ML, and other traditional and digitally related transformation activities which deliver significant improvements to business efficiency and effectiveness.

Education: BCom

Preferred skills: HRO