Senior Process Executive

JL2A – Senior Process Executive
Consumer Lending Servicing – Monetary & Non Monetary Operations

Role Overview:

The Senior Process Executive will support Consumer Lending Servicing operations with a focus on monetary transactions and non monetary account maintenance activities. The role involves processing, validating, and maintaining loan servicing transactions while ensuring accuracy, compliance, and SLA adherence.

• Key Responsibilities
• Process monetary servicing activities including payments, payoff processing, reversals, refunds, short balances, and account adjustments.
• Handle non monetary servicing workflows such as account maintenance, freeze actions, account history updates, statement support, and regulatory servicing activities.
• Review and resolve transaction rejects, exceptions, and system generated workflow queues.
• Perform validations related to payment postings, credit/debit corrections, wire transactions, fee waivers, and servicing reports.
• Ensure compliance with banking controls, audit requirements, data privacy, and servicing guidelines.
• Update servicing systems accurately and maintain proper documentation for all actions taken.
• Meet defined SLA, TAT, productivity, and quality benchmarks.
• Experience & Skills
• 1–4 years of experience in Consumer Lending / Loan Servicing operations.
• Good understanding of loan payments, account adjustments, and servicing workflows.
• Strong attention to detail and comfort working in high volume transactional environments.
• Basic understanding of US banking servicing controls and compliance expectations.
  Target Guidance
• Preferred Background
• US Consumer Lending Servicing experience (Monetary and Non- monetary services)
• Not Suitable Profiles
• Finance & Accounting (F&A)
• Accounts Payable / Accounts Receivable (AP / AR)
• Claims processing
• Fraud operations
• Generic insurance or pure accounting profiles

Education: Bachelor Of Commerce

Preferred skills: India Banking->Consumer Banking, Mortgage, Lending Operations, Commercial Banking