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Your Role Brief about the role. This position will primarily be responsible to interface with key stakeholders as part of our Go to Market strategy and provide presentations to client on SNOW features, value add to the client environment, identify the areas to focus and implement. TO closely work with our COE team in India and represent the solutions provided by them. Pre-Sales/L2-Support function needed. Lead SNOW delivery to clients for all types of design, testing and support activities related to implementation and transition; part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Your Key Responsibilities

• Provide Service Now demo.
• Work on backlog finalizations
• Product backlog Analysis
• Briefing the requirement to the development team
• Testing the final product to ensure it is completely functional and meets requirements.
• Conduct showcase sessions
• Conduct trainings to stakeholders (support OCM)
• Experience designing, deploying, and operating Service Now in an enterprise-scale, multi-vendor IT Service Management environment.
• Demonstrated experience with Service Now Core Solution Offering such as (ITSM, ITOM, ITAM, SPM, IRM, CSM, GBS, HRSDITSM, ITAM, ITOM )
• Capabilities / Certifications in at least one of the above is desirable:
• Lead and develop the skills of a team of engineers.
• Understanding of IT infrastructure operations.

Required Qualifications

• Language proficiency level: JP=Native Level EN= Business Level
• At least >3 years' experience implementing Service Now solutions.
• At least 5 years of experience in Information Technology.
• Country citizens and those authorized to work in Country are encouraged to apply. We are unable to sponsor currently.

Preferred Qualifications

• Hold Service Now certification.
• Experience in Service Now implementation in Small and Mid-companies
• Excellent verbal and written communication skills in both Japanese and English
• Ability to work in team in diverse/ multiple stakeholder environment.
• Experience and desire to work in a Global delivery environment.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face. Travel may be required as per the job requirements.

Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment only on Infosys_ta@infosys.com or include your preferred method of communication in email and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.".