Principal, Business Consulting

• Program Manager, Pharma MFG/Digital transformation
  Infosys Consulting is looking for talented and highly motivated consultants to join our Life Sciences consulting practice specializing in Digital Transformation Program Manager. The candidate should have experience delivering large - scale, multi - workstream transformation initiatives within regulated manufacturing and pharmaceutical environments. This role will provide end - to - end leadership for complex global programs spanning manufacturing operations, quality, laboratories, and engineering digitalization. The successful candidate will bring a proven track record of driving measurable business outcomes through disciplined governance, cross - functional coordination, and technology - enabled transformation, while ensuring compliance, data integrity, and operational continuity across regions.

Responsibilities:

• Program Planning & Governance
• Work with client workstream Leads to develop an overall transformation strategy, identify cross-workstream prerequisites, and develop consolidated program roadmap with backup/contingency planning.
• Establish program governance framework including change management processes, risk management protocols, and decision forums.
• Create a master schedule with inter-project dependencies, resource capacity planning, and milestone tracking across all workstreams.
• Portfolio Execution & Coordination
• Facilitate workshops with business and IT teams to ensure business requirements are clearly understood, documented, and verified.
• Coordinate with workstream PMs for technical execution across multiple vendors and internal teams.
• Deliver all tasks in Project execution starting from exploratory and planning phase to end of Production support.
• Oversee PM duties and ensure alignment across manufacturing, lab, quality, and engineering workstreams.
• Verify cross-system data integrity, integration testing, and performance optimization across all deployed solutions.
• Testing & Validation Oversight
• Develop master test strategy and coordinate creation of test plans/scripts for new digital functionalities across all workstreams.
• Oversee unit testing, end-to-end integration testing, regression testing, and formal validation following enterprise validation standards.
• Coordinate creation/modification of work instructions, user guides, and training documentation for all new capabilities.
• Change Management & Training
• Coordinating with PMs for creation of change controls, update and approval process as per client processes.
• Develop comprehensive training strategy and coordinate delivery of training programs for site SMEs, business users, and end users across regions.
• Ensuring communication and alignment with stakeholders/RUN teams with training plans.
• Data Management & Migration
• Ensure enterprise data quality standards across all workstreams with coordinated validation activities.
• Oversee data migration planning and execution ensuring seamless transition between legacy and new digital platforms.
• Coordinate data governance reviews ensuring compliance with data privacy and retention policies.
• Go-Live & Deployment Management
• Coordinate with workstream PMs for program-wide cutover planning for each workstreams including downtime management, business communication, and stakeholder alignment.
• Lead go-live orchestration, go-no-go decisions across multiple sites and workstreams
• Provide executive-level communication, go-live support coordination ensuring rapid issue resolution and deployment
• Post-Production Transition & Support
• Manage knowledge transition to enterprise run/support organizations with comprehensive hand over documentation.
• Coordinate 4-week post-production hyper care ensuring issue resolution, performance optimization, and application stabilization.

Basic Qualifications

Must demonstrate proven delivery of manufacturing/pharma digital transformation programs including:

• Shall have experience leading minimum 3 multi-workstream transformation programs, preferably in pharmaceutical manufacturing, spanning operations performance, lab management, quality systems, and engineering digitalization.
• Managed global programs combining exploratory proof-of-concepts with active implementation projects through full lifecycle governance.
• Experience in coordinating cross-functional stakeholders across operations, quality, laboratories, engineering, maintenance, and IT leadership across multiple regions.
• Experience establishing 2+ year program governance frameworks with executive steering committees and standardized RAID/benefits tracking.
• Delivers measurable business outcomes
• Navigates regulated environments ensuring compliance, cybersecurity standards, data governance, and validated system deployments.
• Has demonstrated experience delivering solutions with real-time KPI tracking and downtime analytics across multiple sites
• Experience implementing advanced production planning systems integrated with enterprise ERP platforms and dynamic resource allocation capabilities.
• Proven delivery of lab digitization initiatives including automated scheduling, analytics dashboards, and statistical process monitoring.
• Shall have executed quality management automation projects covering process optimization, compliance monitoring, automated reporting, and investigation of workflow enhancements.
• Shall have directed multiple technology vendors/system integrators ensuring seamless integration across manufacturing execution, ERP, data platforms, and analytics solutions.
• Proven experience with geographically distributed teams (U.S., EU, India, other) managing multicultural communication.
• Delivered programs using hybrid Agile/waterfall methodologies for implementation projects and stage-gate governance for all workstreams/ initiatives.
• Established enterprise integration patterns connecting operational systems, quality platforms, lab instruments, and energy meters to central data platforms.
• Created executive dashboards translating technical KPIs into business metrics (throughput improvement, compliance rate, cost savings, etc.).
• Led crisis management for high-impact issues (vendor insolvency, SME attrition, scope conflicts) maintaining program timelines and budget commitments.
• Conducting change management activities for awareness of changes that are happening due to Serialization implementation.
• Adhering to all program and project timelines, constant communication with business and IT team and updating the program's progress. Weekly, monthly, quarterly executive reporting for all workstreams and projects and as requested
• 7 years of relevant professional experience in Life Sciences industry working for a consulting services organization and/or industry experience.
• Bachelor's degree in Life Sciences, Engineering, or related field; advanced degree preferred.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time

Preferred Qualifications

• Forward thinking skills in reshaping patient support and market access agenda as it evolves.
• Thought leadership and critical problem-solving skills
• Experience in designing new use cases that involve Analytics to derive insights for improving operational effectiveness and enabling predictive insights for decision support.
• Experience translating business objectives to system requirements
• Experience leading strategic and tactical discussions with Sr.

Director and Director level:

• Industry experience working directly at pharmaceutical, medical devices or pharmaceutical distributor organizations is a plus
• Master's degree or MBA is strongly preferred