About Infosys:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Location:

Melbourne
Salary: AUD 108,571-119,893 (Annual Gross)

Infosys is seeking highly skilled Oracle CX Technical Consultant to join our team. The ideal candidate will have extensive technical expertise in Oracle Customer Experience (CX) applications and a strong background in system integration and customisation. This role involves working closely with functional consultants and business stakeholders to design, develop, and implement technical solutions that enhance Oracle CX capabilities.

Short Description:

In the role of Senior Consultant, you will be expected to develop bespoke applications and cloud. This role will interface with client and elicit technical requirements, design and develop technical components.
If your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you.

Roles and Responsibilities:

For you to be successful in obtaining this role you will need to possess the following:

• Collaborate with functional consultants and business stakeholders to gather technical requirements.
• Design, develop, and implement customizations, extensions, and integrations for Oracle CX applications.
• Configure and customise Oracle CX modules, including Fusion CX Sales Cloud, and Fusion CX Service Cloud.
• Develop and maintain technical documentation, including design specifications and user guides.
• Perform data migration and integration tasks using Oracle tools and technologies.
• Troubleshoot and resolve technical issues related to Oracle CX applications.
• Conduct performance tuning and optimisation of Oracle CX systems.
• Provide technical support and guidance to end-users and project teams.
• Stay updated with the latest Oracle CX product releases and technical advancements.

Skills /Competencies: Essential:

• Strong proficiency in Oracle CX applications, including Fusion CX Sales Cloud, and Fusion CX Service Cloud.
• Extensive experience Visual Builder Cloud Services and Visual Builder Studio.
• Experience with REST and SOAP web services for system integration.
• Strong understanding of CRM processes and best practices.

Preferred Qualifications:

• In-depth knowledge of Oracle CX architecture and technical components.
• Understanding of cloud computing concepts and Oracle Cloud infrastructure.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills with the ability to interact with technical and non-technical stakeholders.
• Oracle certifications such as Oracle CX Cloud or similar are preferred.

Additional Skills:

• Excellent customer interfacing skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and outstanding analytical and Problem-solving skills.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment only on Infosys_ta@infosys.com or include your preferred method of communication in email and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.