Technology Analyst - IT Services

1. Installation, Trouble shooting , Managing Endpoints
2. Installation, Trouble shooting, Managing Physical Server /VM/cloud servers
3. Installation, Trouble shooting, Managing Network devices(Switches / routers / Firewalls.
4. Signature and patch updates in all Endpoints and servers in defined SLA.
5. Preparing Daily / weekly / monthly reports and scheduling meetings and explaining the reports to respective stakeholders.
6. Verbal/ written communications and co-ordination with End users/project team/ IT team/ Clients(US / Europe / Australia)
7. Working knowledge with any of the well know Ticketing tools.
8. Fixing vulnerability in end points, servers & network devices.
9. Working on AMC renewal process for IT related assets.
10. Able to read and understand IT related requirement in SOW/MSA and implementation.
11. Preparing/ Modificaition network diagram using Ms Visio.
12. Working with core network and server team in fixing issues.
13. Provding oncall support along with Client / ISP/ Core IT team members for new implementation as well as fixing issues.
14. Willing to working in 245, 247 environment. WFO is mandatory.
15. Providing handover /Co-ordination with team members to ensure all IT related issues are addressing with in SLA
16. Perparing RCA for any IT related incidents.
17. Taking end-to-End responsibility in the projects provided by IT team.
18. Planning leaves in advance without affecting production.
19. Prefered certificaion on Microsoft server technologies / Cisco networking.

• Should be experienced in day to day IT Infrastructure support including various Operating systems like Win10, MacOS, Linux.
• Should have strong knowledge in implementation & administration of various servers & server roles.
• Administration of LAN infrastructure (switches/firewall/ routers).
• Knowledge on Active Directory Services, DHCP & DNS.
• Should be having understanding on ITIL framework (IT reporting metrics/MIS) and create different reports as per the framework.
• Manage the team of analysts who support end user's IT tickets and act as SME for them.
• Attend to service requests and incidents, Analyze the root cause and provide solutions to meet the defined SLA target and avoid repeated incidents.
• Handle system and network related issues and handle 1st & 2nd level IT incidents and IT service requests.
• Thorough knowledge on different tools used for capacity management, availability managements.
• Experience in Asset management & IT Supplier Management.
• Should be flexible to work in different shift timings and coordinate with different teams across geographies.
• Should be experienced in handling various IT audits – ISO20K, 27K etc

Education: BE

Preferred skills: TIG->Standard TIG