招聘
Hands & Feet Operations & Technical Support
Santiago de Querétaro, Mexico
·
On-site
·
Full-time
·
1d ago
- Hands & Feet Operations & Technical Support
- Perform imaging, configuration, patching, BIOS/driver updates, troubleshooting, and compliance checks.
- Receive, configure, ship, track, and recover mobile devices, handhelds, and accessories.
- Maintain accurate asset records in Service Now/CMDB and ensure timely updates after moves, changes, or decommissioning
- Deploy, assemble, and troubleshoot desktops, laptops, and EUC peripherals.
- Resolve operating system, application, and device patching issues using Intune, SCCM or equivalent tools.-
- Support collaboration and conference room technologies including Polycom, Cisco, Microsoft Teams Rooms, and Surface Hub.
- Troubleshoot printer hardware issues, coordinate with printing vendors, and ensure consumable availability.
- Perform file restorations, backups, and recovery activities using onsite tape or backup systems where applicable.
- Maintain accurate ITSM records and ensure adherence to ITIL incident, request, and change management processes.
- Support local and network printers including color, black-and-white, and thermal printers.
- Maintain printer environments and execute preventive maintenance plans.
- Operate Walk-Up / Tech Bar support channels for end-user how-to assistance and issue resolution.
- Manage loaner issuance, return tracking, secure data wiping, and spare device inventories.
- Perform standard device swaps and support data backup and transfer activities.
- Ensure hardware, software, cabling, and network readiness prior to IMAC execution.
- Perform installations, de-installations, relocations, upgrades, and associated network connectivity tasks.
- Provide dedicated on-site VIP support with priority response and resolution (All on - call, after - hours, or priority support activities will be scheduled and executed in accordance with local labor laws, Works Council agreements and defined support rosters).
- Manage tickets on behalf of VIPs and provide proactive follow-ups and check-ins.
- Maintain strict confidentiality, discretion, and VIP-specific documentation.
- Assist with cabling, rack mounting, patching, hardware validation, and physical connectivity.
- Set up KVM/console access for servers and network devices and assist remote teams.
- Maintain site documentation including rack layouts, AP inventories, and floor-wise diagrams.
- Support infrastructure-related changes and perform preventive maintenance.
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关于Infosys
Infosys
PublicInfosys Limited is an Indian multinational technology company that offers information technology, business consulting, and outsourcing services. Founded in 1981 by seven engineers, the company is headquartered in Bengaluru and considered one of the Big Six Indian IT companies.
10,001+
员工数
Bengaluru
总部位置
$72B
企业估值
评价
3.9
10条评价
工作生活平衡
3.7
薪酬
2.8
企业文化
4.1
职业发展
3.2
管理层
3.4
75%
推荐给朋友
优点
Flexible work hours and remote work options
Good learning opportunities and training programs
Collaborative environment and supportive colleagues
缺点
High workload and long hours during deadlines
Low salary and uncompetitive pay
Limited career advancement and growth opportunities
薪资范围
220,463个数据点
Mid/L4
Senior/L5
Mid/L4 · Project Manager
23,571份报告
$122,290
年薪总额
基本工资
$116,080
股票
-
奖金
$6,210
$91,276
$165,053
面试经验
2次面试
难度
3.5
/ 5
时长
14-28周
体验
正面 0%
中性 50%
负面 50%
面试流程
1
Application Review
2
Online Assessment
3
Technical Interview
4
HR Round
5
Final Decision
常见问题
Technical Knowledge
Coding/Algorithm
Behavioral/STAR
Past Experience
Problem Solving
新闻动态
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1d ago
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·
1d ago
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ETLegalWorld.com
News
·
2d ago
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Moomoo
News
·
2d ago