Remote Desktop Specialist -Pioneer Insurance Account

Are you ready to make an impact? We are hiring for an Remote Desktop Specialist to be a part of our newest financial LOB based in our BGC, Taguig facility.
Join Infosys BPM Philippines and jumpstart your career!

Job Description:

• Resolves more complex issues with or without remote tools.
• Creates and resolves incidents / service request with complete and accurate documentation.
• Follows all predefined procedures to meet SLA targets and to ensure that the performance parameters are met.
• Efficiently resolves escalated query/issue as per SOPs. Follows escalation process to L3 for issues not within the scope of support.

Requirements:

Educational Attainment: Graduate of any degree or College Graduate
Excellent communication skills and must be fluent in speaking, writing & reading English
With at least 2-3 years’ Deskside Support or Remote Desk Support Experience, preferably from any BPO Orgs or Shared Services
Level 2 support
Conduct software installation

Complex Software and Hardware troubleshooting:

Support for Windows OS, Microsoft Office Suite, Android and Apple
Must have networking fundamentals
Ticketing / blended (calls, chats, emails, remote)
With no issues and concerns reporting onsite 100% in BGC, Taguig. Candidates who live nearby our offices will have better advantages

Work Requirements:

• Willing to work onsite.
• Willing to work in BGC, Taguig. You may walk in to our office located at the 19th Floor of BGC Corporate Center, 30th Street corner 11th Avenue, BGC, Taguig City.

Equal Opportunity Statement:

We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee

We value Diversity, Equity, and Belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education.
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Education: Other graduate degree

Preferred skills: Technology(IBPO)->Service Management->Server Monitoring Services-247 Service Desk,Technical Helpdesk(L1, L2, L3)