ITPM/ITSM

• A day in the life of an Infoscion
• As part of the Infosys delivery team, your primary role would be to ensure effective Design, Development, Validation and Support activities, to assure that our clients are satisfied with the high levels of service in the technology domain.
• You will gather the requirements and specifications to understand the client requirements in a detailed manner and translate the same into system requirements.
• You will play a key role in the overall estimation of work requirements to provide the right information on project estimations to Technology Leads and Project Managers.
• You would be a key contributor to building efficient programs/ systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!
  If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!

Customer centric mindset and ability to deal with users.
Team oriented with willingness to collaborate within the team and across departments.
Understanding of ITIL framework, specifically Problem Management Process .

2-5 years of experience in ITSM(Preferably Problem management).
ITIL foundation certification preferred.
Strong communication skills both verbal and written.

Education: Master Of Engineering,Master Of Technology,MCA,Bachelor of Engineering,Bachelor Of Technology,BCA

Preferred skills: Foundational->Service Management->ITIL,Technology->Infra_Tool Administration-ITSM->Service Now-CSM,Technology->Infra_Tool Administration-ITSM->Service Now->ITSM