About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys has been recognized as a Top Employer across APAC - contributing to our sixth consecutive year of global certification. As an AI-first organization, we empower our people to work on next-generation technologies, continuously learn, and create impact at scale-supported by a culture rooted in care, inclusion, and excellence.▶Join Infosys and be part of a culture that's not just promised-it's certified. #Top Employer2026 #Thrive AtInfosys

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

CRM Solution Architect

• MS Dynamics D365 Customer Experience

The Solution Architect is responsible for designing and delivering end-to-end solutions using Microsoft Dynamics 365 and related technologies. This role ensures technical excellence, scalability, and alignment with business objectives. The architect collaborates with stakeholders, defines system architecture, oversees integrations, and provides technical leadership to development and functional teams throughout the project lifecycle.

Skills & Experience Required Solution Design & Architecture

• Define overall architecture for Dynamics 365 applications and integrations.

• Ensure solutions meet performance, security, and compliance standards.

Technical Leadership

• Provide guidance to development teams on best practices and technical standards.

• Review designs, customizations, and integrations for quality assurance.

Stakeholder Engagement

• Collaborate with business and functional teams to translate requirements into technical solutions.

• Act as a trusted advisor for technology decisions and roadmap planning.

Integration & Deployment

• Design integration strategies with external systems using Azure and Power Platform.

• Oversee deployment, DevOps pipelines, and environment management.

Governance & Documentation

• Maintain architecture documentation and ensure adherence to governance frameworks.

• Conduct technical risk assessments and propose mitigation strategies.

• Business level proficiency in Japanese and English

Mandatory Skills

• Dynamics 365 CE/CRM, Power Platform, Azure services, Solution Architecture, Integration Design, Security & Compliance.

Preferred Skills

• . AI & Machine Learning integration (Azure AI, Copilot, Cognitive Services)

Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment only on Infosys_ta@infosys.com or include your preferred method of communication in email and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.".