Senior Process Executive

Key Responsibilities:

• Process orders efficiently from various channels and mediums.
• Manage customer support, and invoicing, with a deep understanding of contracts and agreements.
• Oversee order flow, resolve holds, handle invoicing, and manage disputes effectively.
• Utilize knowledge in Deal Management and Contract Setup to ensure accurate and timely order processing.
• Handle escalations with professionalism, ensuring timely and effective resolution of complex issues.
• Communicate clearly with internal and external stakeholders and manage customer complaints/queries across different platforms.
• Train and mentor team members as needed.
• Adapt to working in a 24/7 environment with flexible shift options. 100% work from office.

Education: Graduate