CISNGE - ServiceNow Consultant - JL4

• Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the Service Now platform.
• Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center.
• Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACL’s, Notifications, UI Pages, UI Macros, and SLAs/OLAs.
• Integrations knowledge using REST, SOAP
• Hands-on Experience on Service Portal
• Hands-on Experience on Performance Analytics
• Have knowledge on workflow build or modify workflows and/or Flow Designer based on the requirements
• Provide technical support assistance to diagnose and resolve issues and troubleshoot complex ‘how to’ questions.
• Define complex application development administration and programming standards.
• Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups.
• Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents.
• Experience in implementation of Service Now HAMPro, SAMPro, Discovery, Integration Hub is an added advantage

Primary skills:Technology->Infra_Tool Administration-ITSM->Service Now,Technology->Infra_Tool Administration-ITSM->Service Now-CSM,Technology->Infra_Tool Administration-ITSM->Service Now-HRSD,Technology->Infra_Tool Administration-ITSM->Service Now-ITAM,Technology->Infra_Tool Administration-ITSM->Service Now-ITBM,Technology->Infra_Tool Administration-ITSM->Service Now-ITOM

. 2 to 4 years of experience as Service Now Developer (implementation role).

• Good knowledge of Service Now and ITIL.
• Understanding Scrum Methodology.
• Strong engagement, communication and facilitation skills.
• Service Now Certified System Administration

Education: Master Of Comp. Applications,Master Of Science,Master Of Technology,Master of Business Administration,Bachelor Of Comp. Applications,Bachelor Of Science,Bachelor of Engineering,Bachelor Of Technology

Preferred skills: Technology->Infra_Tool Administration-ITSM->Service Now-ITOM,Technology->Infra_Tool Administration-ITSM->Service Now-HRSD,Technology->Infra_Tool Administration-ITSM->Service Now-GRC,Technology->Infra_Tool Administration-ITSM->Service Now-CSM,Technology->Infra_Tool Administration-ITSM->Service Now-ITAM,Technology->Infra_Tool Administration-ITSM->Service Now-ITBM,Technology->Infra_Tool Administration-ITSM->Service Now-SPM,Technology->Infra_Tool Administration-ITSM->Service Now-APM,Technology->Infra_Tool Administration-ITSM->Service Now