Senior Technology Support Executive

Strong knowledge of IT service management including ITIL

Responding to a reported incident, identifying the cause, and initiating the incident management process.

Participate in root cause analysis meetings, gathering lessons learned and managing and implement continuous improvement processes.

Ensuring Client SLAs / KPIs and Customer satisfaction expectations are achieved.

Restore a failed IT Service as quickly as possible.

Education: Graduate

Preferred skills: TSO->Cluster 3