Order Management & Service operations Specialist (SME) with French

• Infosys Poland Sp. z o.o.
• Łódź

We are looking for a candidate with:

• 2-3 years of experience in a BPO environment
• Good understanding of Supply Chain management ((Order Management and Claims)
• Excellent French (min. C1) & good English (min. B1)
• Any Bachelor's degree
• Proficient MS Excel
• Analytical/troubleshooting/diagnosis/problem solving skills
• Ability to multitask, prioritize, and manage time effectively
• Good written & oral communication skills with internal customers
• Customer / Client facing experience would be handy
• Training experience & experience in creating knowledge base would be an advantage

Your key activities:

• Order Management process
• Inventory management
• Handle sales order inquiries
• Customer Master Data Management
• Transport Damage
• Returns management
• Manage query and complaint management
• Customer Feedback and Satisfaction Monitoring
• Non-Deliverables
• Delivery date inquiries
• Interact effectively with upstream and downstream teams

You can expect from us:

• Performance bonus twice a year
• Employee referral program bonus
• Opportunity for professional growth through internal movement (horizontal or vertical) and internal trainings online/onsite
• Access to training platform (self-learning), domain/soft/technical skills training
• Possibility to use French language on a daily basis
• Private medical care at Medicover (with possible extension to family members)
• Reimbursement of Multisport card or points on My Benefit platform
• Attractive group insurance
• Access to well-being platform, free meetings with a psychologist included
• Stable employment based on an employment contract
• No trial period
• IT equipment is provided by the Company
• Bonuses from the Social Fund
• Flexible starting hours
• Opportunity to participate in charity, sports and well-being events
• Hybrid mode (2 work days from the office per week) or remote in Poland

Recruitment stages:

CV check -> Call with the Recruiter -> Skills check (online test(s) and phone language verification - if required) -> Video meeting with Hiring Manager -> Final decision and feedback