Delivery Manager

Job Description – Delivery Manager (Life Sciences)

Role Overview:

The Delivery Manager is accountable for end-to-end delivery of large, complex Life Sciences programs and demonstrates domain expertise, delivery excellence, stakeholder leadership, and capability building aligned with organizational governance and quality frameworks.

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Key Responsibilities:

• Delivery & Program Governance
• Own end-to-end delivery (scope, schedule, cost, quality) for large/multi-tower engagements
• Ensure strict adherence to organizational delivery processes, quality standards, and governance
• Drive Agile/Hybrid execution, including release planning and tracking
• Proactively identify and mitigate risks and dependencies
• Client & Stakeholder Management
• Act as single point of accountability for client delivery
• Build trusted advisor relationships with business and IT stakeholders
• Lead governance forums, executive reviews, and escalation management
• Financial & Business Ownership
• Own P&L (revenue, margin, forecasting, cost optimization)
• Drive productivity, automation, and continuous improvement initiatives
• Support growth through mining, renewals, and transformation opportunities
• Delivery Excellence & Metrics
• Define and track KPIs / SLAs / outcome-based metrics for data-driven delivery
• Ensure compliance with regulatory and quality standards (GxP/FDA where applicable)
• Institutionalize best practices and continuous improvement
• People & Capability Development
• Lead and mentor large distributed teams (50–200+)
• Build future-ready delivery capability across technology and domain
• Drive talent development, succession, and high-performance culture

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Domain Requirements (Life Sciences)
Mandatory experience in one or more:

• Clinical / R&D / Pharmacovigilance
• Commercial (Sales, CRM, Patient Services)
• Manufacturing / Quality / Regulatory

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• Nice to Have and key differentiating skills
• Experience with Life Sciences platforms (Veeva, SAP, Oracle, etc.)
• Exposure to cloud, data platforms, and digital transformation programs

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• Experience & Qualifications
• 15–20+ years of IT experience with significant delivery leadership exposure
• Proven track record managing large programs / multi-vendor engagements
• Strong experience in Agile, DevOps, enterprise platforms
• Bachelor’s degree (Engineering/Science); MBA preferred

Education: Bachelor of Engineering

Preferred skills: Technology->Life Sciences->EDC