About Infosys:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Short Description:

If your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you.

• Skills /Competencies:

• Essential Skills:

• Tertiary Qualification in IT / Computer Science / Engineering discipline.

• Over 7 years of hands-on experience in Aspen HYSYS installation, configuration, patching, and technical troubleshooting

• Experience supporting engineering simulation tools in a chemical, oil & gas, or petrochemical environment.

• Manage application installation, upgrades, patching, environment configuration, and system compatibility.

• Manage Aspen Licensing (Aspen One license server, token management, floating license allocation, troubleshooting checkout issues)

• Work with IT infrastructure teams for VM provisioning, firewall exceptions, OS patches, access issues, and system resource problems

• Maintain application performance, monitor logs, and track recurring issues.

• Execute incident, problem, and change management aligned with ITIL/Agile principles, following the governance style present in the reference

• Maintain an internal knowledge base, user guides, and SOPs (install guides, troubleshooting steps, model storage guidelines).

• Coordinate with Aspen Tech support for patch releases, technical cases, or bug escalations.

• Support user onboarding, software lab setup, local admin rights requests, account provisioning.

• Govern model repository, access permissions, file archival, version control practices

• Ensure IT security compliance: license compliance, patching cycles, OS hardening, security best practices similar to the original

• Support integration with historians, file servers, network drives, and data exchange folders.

• Provide daily onsite support, user interface troubleshooting, and productivity fixes.

• Mentor and guide junior and mid-level developers through technical coaching, knowledge sharing, and pair programming.

• Preferred Skills

• Experience supporting other Aspen Tech tools: Aspen Plus, EDR/HTRI, Aspen PIMS / Planning tools & Aspen Simulation Workbook

• Scripting exposure (Python, PowerShell) for automating logs, cleanup, installation tasks.

• Experience integrating HYSYS with PI/other historians, Network file shares

& Model repositories

• Knowledge of cloud/hybrid environments

• Understanding of IT security (access management, hardening, secure install practices)

• Additional Skills:

• Experience in ticket life-cycle hygiene, SLA adherence, sprint-based service cycles, and structured reporting

• Familiar with change control, audit readiness, and security compliance

• Ability to create SOPs, troubleshooting playbooks, install guides, and best-practice documents that help standardize support processes across teams.

• Identifying opportunities to reduce repetitive issues through automation, templates, cleanup scripts, dashboarding, or log management improvements

• Security Consideration and Risk assessment.

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infosys_ta@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."