Technology Analyst - EUC Analyst

Mexico City: Santa Fe (onsite 5 business days - daily basis)
no parking lot, not extra support for transportation
Skills: end user computing and services, site support and executive support

Job Description - EUC AnalystIT Infrastructure Services

• Job Description

The role is expected to carry out following function/activities as part of this job.

• Provides expert judgment and analysis for the design, development and implementation of desktop systems.

• Analyzes requirements to ensure the system meets performance needs.

• Maintains, repairs, and troubleshoots desktop hardware and software packages.

• Assists with desktop/laptop images including updates, patches and performance/process enhancements.

• Provide level 2 desktop/ laptop break-fix support.

• Responsible for writing documentation to describe existing and new environments, technologies and enhancements.

• Assists with writing, testing, and installing packages for software upgrades/patches.

• Serves as a top tier desktop support.

• Work with offshore teams

• Experience/Skill requirements (including products knowledge)

• 3 years experience supporting Microsoft systems (Windows7, 8.1,10 &11) in IT Infrastructure function.

• Good background supporting MS 365 suite

• Must have knowledge of PC hardware architecture

• Must have knowledge of typical desktop applications, (i.e., virus scan, Bitlocker, etc.)

• Must have knowledge of SCCM and operations (Installing applications, patch management)

• Prior experience in Remote Desktop support

• A solid understanding of TCP/IP, DNS, DHCP and other network fundamentals

• Should have good understanding of Microsoft Acrive Directory, DHCP and DNS

• Should have good understanding of user profile management

• Proven Customer Service skills

• Good written and oral communication

• Proficient experience working with iOS operating systems, including updating, backup and reinstalling iOS operating systems and apps for i Phone & i Pad devices.

• Desired knowledge deploying Intune and configuring corporate email, certificates and troubleshooting Mail & Calendar for iOS devices.