Team Lead

• 4-6 years of risk and fraud management experience
• Conduct process training activities such as, but not limited to, new hire training, process refresher training, cross-skilling and other activities that provide learning opportunities for the team.
• Cascade information and escalate issues that will impact the team and/or its customers.
• Facilitate testing activities for any new GP products or systems launched by the business
• Conduct random quality checks for each analyst to assist the Team Lead in identifying areas for improvement needed to manage team and individual quality performance.
• Review errors by the team and ensure that each incident is documented, resolved, and opportunity areas are addressed accordingly.
• Create case briefs and quality finding write-ups
• Ensure that SOPs are kept up-to-date and cascaded to the team.
• Ensure that SLAs are consistently met by:

1. Assisting the Team Lead in monitoring the daily queues.

• 1. Maintaining the team’s weekly MI.
• Handle merchant escalations.
• Perform tasks and/or projects assigned by the Manager/Director as and when necessary.
• Supporting the delivery of the Worldwide Risk Team’s projects and business initiatives.
• Recommend Risknet enhancements and process improvements in relation to the detection and prevention of high risk and fraudulent activity.

Education: Graduate

Preferred skills: India Banking->Consumer Banking, Mortgage, Lending Operations, Commercial Banking