• Job Description:Process Specialist
• IT Support
• Location: Hamburg
• Germany &Aschaffenburg

Germany About us:

Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow!

One of our clients is a well-known international company. For this client we are looking for a well-organized, ambitious.

General Requirements:

• Valid Class B Driver's License
• Mandatory.
• Willingness to Travel
• Up to 4 hours daily to client locations.
• Language Proficiency
• Professional fluency in both German and English (C1 level).
• Experience
• Prior experience in a customer-facing end-user support role (e.g., Helpdesk Technician, Desktop Support Specialist).

Technical Knowledge:

• Familiarity with EUC (End-User Computing) environments.
• Experience with software and operating system installations and support.
• Solid understanding of Microsoft products and competing solutions.
• Problem-Solving Skills
• Ability to resolve incidents, fulfill requests, and manage changes within defined SLA guidelines.

Key Responsibilities:

• Maintain applications, operating systems, and PC hardware components.
• Resolve incidents in accordance with defined Service Level Agreements.
• Provide end-user support on-site
• Perform software staging, including preparation, installation, and configuration.
• Handle logistics, manage inventory, and deliver equipment and services.

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