Informatica PC + IICS Production Support

We are looking for professionals with hands-on experience in Informatica Power Center (PC) and Informatica Intelligent Cloud Services (IICS), with a strong focus on production support. The ideal candidate should have experience in monitoring, troubleshooting, and supporting ETL/integration workflows in a production environment, ensuring smooth day-to-day operations and timely issue resolution.
This role requires strong knowledge of production support processes, incident management, job monitoring, failure analysis, data issue resolution, and coordination with multiple teams to maintain platform stability and business continuity.

Provide production support for applications and data integration workflows built on Informatica Power Center (PC) and IICS
Monitor daily batch jobs, workflows, mappings, and integration tasks to ensure smooth execution
Analyze and resolve job failures, data issues, workflow errors, and performance-related problems
Perform incident management, problem management, and service request handling within defined SLAs
Conduct root cause analysis (RCA) for recurring issues and implement preventive measures
Support data validation, reconciliation, and issue resolution for production data loads
Coordinate with application teams, database teams, infrastructure teams, and business stakeholders for issue resolution
Handle production deployments, job scheduling support, and post-deployment validation
Maintain support documentation, runbooks, SOPs, and knowledge base articles
Work on performance tuning of workflows, mappings, and integration jobs
Participate in on-call support / shift support activities, if required
Ensure adherence to support processes, change management, and release management guidelines

Hands-on experience in Informatica Power Center (PC)
Hands-on experience in Informatica Intelligent Cloud Services (IICS)
Strong experience in production support / application support / ETL support
Good understanding of workflows, mappings, sessions, tasks, and job monitoring
Experience in troubleshooting ETL failures, data load issues, and performance bottlenecks
Knowledge of SQL for data validation, troubleshooting, and reconciliation
Exposure to Unix/Linux commands for support activities
Understanding of batch support, scheduling tools, and job dependency handling
Experience in incident management, SLA tracking, RCA, and problem management
Familiarity with ticketing tools such as Service Now, Remedy, JIRA, or similar
Good understanding of production deployment support and release processes
Strong analytical, troubleshooting, and communication skills

Desired Candidate Profile:

2–5 years of relevant IT experience
Strong support experience in Informatica Power Center and IICS
Experience in handling production incidents, batch support, and ETL issue resolution
Good SQL and troubleshooting capabilities
Understanding of support processes, SLA management, and escalation handling
Ability to work in a fast-paced production support environment
Good verbal and written communication skills

Educational Qualification

Bachelor’s degree in Computer Science, Information Technology, Engineering, or related discipline

Work Location
Hyderabad (HYD)

Education: Bachelor Of Comp. Applications,Bachelor Of Computer Science,Bachelor Of Science,Bachelor of Engineering,Bachelor Of Technology

• Preferred skills: Technology->Data Management
• Data Integration->Informatica->Informatica
• Informatica Power Center,Technology->Data on Cloud
• Datastore->Cloud based Integration Platforms->Informatica Intelligent Cloud services(IICS)