About Infosys:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in over 56+ countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Summary:

Bilingual Project Manager (Business/Native Level Japanese + Business Level English)- Service Now

Location:

Tokyo

Roles and Responsibilities:

• Key Responsibilities
• Project Management
• Lead end-to-end implementation of Service Now ITSM modules (Incident, Request, Problem, Change, Knowledge, etc.)
• Oversee ITOM components such as Discovery, Event Management, and CMDB enhancement
• Manage project scope, budget, resources, timelines, and risks
• Stakeholder Engagement
• Coordinate with internal teams, external vendors, and global stakeholders
• Facilitate requirement gathering, decision-making, and status reporting
• Process & Technical Consulting
• Provide guidance on ITIL-based process design and improvement
• Propose technical solutions and implementation strategies
• Quality Assurance & Continuous Improvement
• Support testing (including UAT), post-implementation troubleshooting, and ongoing optimization
• Conduct reviews and share lessons learned

Preferred Qualifications

Service Now certifications (e.g., CIS-ITSM, CIS-ITOM) Exposure to other Service Now modules Experience working with multicultural and offshore teams

Required Qualifications Experience & Skills

• Proven track record managing large-scale Service Now implementation projects
• Familiarity with Service Now ITSM and/or ITOM
• Strong understanding of ITIL processes

Language Proficiency

• Japanese: Native or Business Level (JLPT N1 equivalent)
• English: Business Level or higher

Other Skills

• Project management certifications (PMP, PRINCE2 preferred)
• Strong communication and multitasking abilities
• Technical acumen in web/software development environments

主な職務内容:

• プロジェクト管理
• Service Now ITSMモジュール（インシデント、リクエスト、問題管理、変更管理、ナレッジなど）のエンドツーエンド実装をリード
• ディスカバリー、イベント管理、CMDB強化などのITOMコンポーネントを監督
• プロジェクトのスコープ、予算、リソース、スケジュール、リスクを管理
• ステークホルダー対応
• 社内チーム、外部ベンダー、グローバルステークホルダーとの調整
• 要件収集、意思決定、進捗報告のファシリテーション
• プロセスおよび技術コンサルティング
• ITILに基づくプロセス設計・改善に関するガイダンスを提供
• 技術的ソリューションや実装戦略を提案
• 品質保証と継続的改善
• テスト（UATを含む）、 実装後のトラブルシューティング、継続的な最適化をサポート
• レビューを実施し、学びを共有

必須資格

• 経験・スキル
• 大規模なService Now導入プロジェクトの管理実績
• Service Now ITSMまたはITOMに精通していること
• ITILプロセスを深く理解していること
• 語学力
• 日本語:ネイティブまたはビジネスレベル（JLPT N1相当）
• 英語:ビジネスレベル以上
• その他スキル
• プロジェクト管理資格（PMP、PRINCE2が望ましい）
• 高いコミュニケーション能力とマルチタスク能力
• Web／ソフトウェア開発環境における技術的知識

好ましい要件

• Service Now認定資格（例:CIS-ITSM、CIS-ITOM）
• その他のService Nowモジュールの経験
• 多文化・オフショアチームとの業務経験

Infosys is an equal opportunity employer and encourages applications from: Minority/Female/Veteran/People with Disability/Sexual Orientation/Gender Identity/National Origin At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment only on Infosys_ta@infosys.com or include your preferred method of communication in email and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.