Technical Process Executive

• Provide top-notch support to global clients via calls and email
• Troubleshoot technical issues related to:
• VPN, Drivers, O365, Active Directory
• Operating systems & basic networking
• Microsoft Office and other productivity tools
• Work on ticketing tools such as Service Now, Remedy, or Control-M
• Own the issue, analyze, and provide efficient, timely resolutions
• Ensure every customer interaction adds value and leaves them satisfied

What We’re Looking For:

• Excellent communication skills – both verbal and written
• Strong analytical and problem-solving ability
• Confidence in handling and resolving technical queries independently
• Willingness to work in a 24x7 environment (rotational US shifts)
• Comfortable with a Work From Office (WFO) setup in Pune

Non-Negotiables:

• Fluent English communication is a must
• 100% Work From Office – no hybrid or remote option
• Comfortable with night/rotational shifts (US time zones)
• Min 2 Months of Training in Mysore Campus

Education: Graduate

Preferred skills: Customer Service->Technical Service Desk