Service Desk Specialist- Pioneer Insurance Account

Are you ready to make an impact? We are hiring for an Service Desk Specialist to be a part of our newest financial LOB based in our BGC, Taguig facility.
Join Infosys BPM Philippines and jumpstart your career!

Job Description:

• Attends to service desk calls, emails, chats or self-service tickets on technical / process related issues and provide support / assistance to customers.
• Creates and resolves incidents / service request with complete and accurate documentation.
• Follows all predefined procedures to meet SLA targets and to ensure that the performance parameters are met.

Requirement:

Educational Attainment: Completed 4 years in College
Total Months of BPO Experience: More than 36 months
Minimum Months of Service Desk (SD) Experience: 24 months
Requirement:
Must have basic knowledge of overall Service Desk (SD) processes.
Must have at least 6 months of experience supporting the same Line of Business (LOB).

Work Requirements:

• Willing to work onsite.
• Willing to work in BGC, Taguig. You may walk in to our office located at the 19th Floor of BGC Corporate Center, 30th Street corner 11th Avenue, BGC, Taguig City.

We value Diversity, Equity, and Belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education.
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Education: Other graduate degree

Preferred skills: Technology(IBPO)->Service Management->Server Monitoring Services-247 Service Desk,Technical Helpdesk(L1, L2, L3)