Process Specialist

• Expertise in Incident response; escalations, alarm systems & video monitoring

• Analytical decision-making;

• Strong attention to detail, documentation and compliance experience

• Leverage data to identify opportunity areas, derive insights and identify patterns.

• Ability to effectively communicate business problems, solutions, & results

• Proficient in Excel, PowerPoint

• Advanced skills in Deep dive and Root cause analysis

• Strong communication skills

• Excellent oral & verbal skills in English to contact customers via. calls, & emails

• Ability to work with stakeholders and bring a project to completion

• Strong Fraud detection techniques and case management experience

• Strong attention to detail

• Documentation and compliance

• Leverage data to identify opportunity areas. Ability to effectively communicate the business problem, solutions, and results through dashboards

• Ability to process large amounts of data to derive insights and identify patterns

• Proficient in Excel, PowerPoint

• Intermediate to advanced statistical skills.

• Advanced skills in Deep dive and Root cause analysis

• Strong communication skills

• Excellent oral and verbal skills in English to contact customers via. calls, SMS, chats, and emails

• Ability to work with stakeholders and bring a project to completion

• Knowledge of video systems

• Strong attention to detail

• Documentation and compliance

• Leverage data to identify opportunity areas. Ability to effectively communicate the business problem, solutions, and results through dashboards

• Ability to process large amounts of data to derive insights and identify patterns

• Proficient in Excel, PowerPoint

• Advanced skills in Deep dive and Root cause analysis

• Strong communication skills

• Excellent oral and verbal skills in English to contact customers via. calls, SMS, chats, and emails

• Ability to work with stakeholders and bring a project to completion

Education: Graduate