Cash Application and Collection (OTC) Team Leader

• Infosys Poland Sp. z o.o.
• Łódź - Hybrid 2/3

We are looking for a candidate with:

University diploma preferred, ideally in Finance, Accounting, or a related field
Very good command of English
Min 2 years of experience on similar position(Team Leader)
4 years of experience in F&A and deep OTC end-to-end process understanding & process knowledge
Knowledge of MS Dynamics 365 would be an asset
Experience in Transition of the processes would be an asset
Excellent communication & interpersonal skills
Confident managing day-to-day client interactions and escalations.
Leadership skills

Your key activities:

Supporting the transition of OTC processes from multiple countries, including knowledge transfer, stabilizing operations, and embedding standardized ways of working across the newly onboarded markets.
Managing the performance of the team, ensuring that the service levels are met
Monitoring risk of service provided and ensuring implementation of mitigation measures
Coaching, mentoring and developing team members
Providing operational support to team members
Handling client communication and escalations

You can expect from us:

Performance bonus twice a year
Employee referral program bonus
Opportunity for professional growth through internal movement (horizontal or vertical) and internal trainings online/onsite
Access to training platform (self-learning), domain/soft/technical skills training
Possibility to use English language on a daily basis
Private medical care at Medicover (with possible extension to family members)
Reimbursement of Multisport card or points on My Benefit platform
Attractive group insurance
Access to well-being platform, free meetings with a psychologist included
Stable employment based on an employment contract
No trial period
IT equipment is provided by the Company

Bonuses from the Social Fund:

Flexible starting hours
Opportunity to participate in charity, sports and well-being events
Hybrid mode (2 work days from the office per week)